Logo

Privacy Policy

At Artistic, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information when using our platform.

Last Updated: November 2025

1

Introduction

This Privacy Policy describes how Artistic Company ("we," "us," "our," or "the Platform") collects, uses, protects, and shares personal information we obtain through our website, mobile application, and services (collectively referred to as "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Services.

2

Information We Collect

2.1 Information You Provide to Us

Account Information: Name, email address, phone number, password, and profile picture.
Profile Information: Biography, skills, experience, portfolio, and other professional information.
Payment Information: Credit/debit card details and billing information (processed securely through payment service providers).
Booking Information: Event details, booking dates, and special preferences.
Communications: Messages and correspondence you send to us or through our platform.

2.2 Information We Collect Automatically

  • Device information (device type, operating system, browser)
  • IP address and approximate geographic location
  • Cookies and similar tracking technologies
  • Usage logs (pages viewed, time spent, links clicked)
  • Analytics and performance information
3

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, operate, and maintain our Services
  • Process transactions and bookings
  • Create and manage your account
  • Communicate with you about our Services, including updates and notifications
  • Personalize your experience and deliver customized content
  • Analyze platform usage and improve our Services
  • Detect and prevent fraud and unauthorized activities
  • Comply with legal obligations
  • Send marketing materials (with your consent)
  • Provide customer support
4

Sharing Your Information

We may share your personal information in the following circumstances:

With Service Providers:

Artists, equipment providers, and venue owners registered on our platform to facilitate bookings and services.

With Third-Party Service Providers:

Payment processors, cloud hosting services, analytics providers, and customer support services.

For Legal Purposes:

When required by law or to comply with legal processes or to protect our rights.

Business Transfers:

In the event of a merger, acquisition, or sale of assets.

With Your Consent:

In any other cases with your explicit consent.

Important Note: We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

5

Data Security

We take the security of your data seriously and implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit and at rest (SSL/TLS)
  • Secure access controls and authentication
  • Regular security audits
  • Employee training on data protection
  • Secure networks and systems

However, no method of transmission over the Internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6

Your Rights

You have the following rights regarding your personal information:

Right to Access: You can request a copy of your personal data we hold.
Right to Rectification: You can update or correct inaccurate personal data.
Right to Erasure: You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing: You can request restriction of processing your personal data.
Right to Data Portability: You can request transfer of your data to another organization.
Right to Object: You can object to processing of your personal data in certain cases.
Right to Withdraw Consent: You can withdraw consent at any time where processing relies on consent.

To exercise any of these rights, please contact us through the support section on the Platform.

7

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our Services
  • Improve platform functionality
  • Deliver personalized content and advertisements
  • Analyze traffic and trends

You can control cookies through your browser settings. However, disabling cookies may limit certain functionalities on our platform.

8

Data Retention

We retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal data, except for information we need to retain for legal compliance, dispute resolution, or enforcement of our agreements.

9

Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected personal data from a child under 18 without parental consent, we will take steps to delete that information as soon as possible.

10

International Data Transfers

Your information may be processed, transferred, and stored on servers located outside the State of Kuwait. When transferring your data to other countries, we ensure it is done in accordance with this policy and applicable laws.

By using our Services, you consent to the transfer of your information to locations that may be outside your country of residence.

11

Links to Third-Party Sites

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of each site you visit.

12

Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to the Privacy Policy become effective when posted on this page.

13

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Artistic Company

State of Kuwait

Email: privacy@artistic.global

Support: Available through the Platform

Your Privacy Matters

If you have any questions about this Privacy Policy, please contact us via email or through the support section on the Platform.

Privacy Policy | Artistic